Privacy Notice

At Ptaltrexglobal, maintaining the security and privacy of your personal data is fundamental to our operations across global trade, investment, and retail lending.

How We Use and Safeguard Your Information

  1. How we collect and Use Your Data
    We collect personal, financial, and transactional details to deliver seamless services and fulfill our regulatory obligations. This includes:

    • Identity Verification (KYC/AML): Conducting mandatory identity checks, fraud prevention, and credit assessments.

    • Account Optimization: Personalizing your digital experience, providing tailored market insights, and improving platform navigation.

    • Communications: Sending critical transactional updates, policy notifications, and financial statements.

  2. How We Store and Protect Your Information

    • Bank-Grade Encryption: All data in transit and at rest is protected using industry-standard protocols and multi-layered firewall architectures.

    • Strict Access Control: Access to your personal information is strictly restricted to authorized personnel who require it to perform their official duties.

    • Global Security Compliance: Our data storage systems comply with international data protection standards, including UK GDPR, EU GDPR, and applicable local privacy frameworks

    • Active Accounts: Retained throughout the duration of your active relationship with Ptaltrexglobal.

    • Regulatory & Legal Requirements: Transactional records, credit data, and identity records are typically stored for 5 to 7 years following account closure to satisfy international financial compliance and anti-money laundering (AML) laws.

    • Secure Destruction: Once the required retention period expires, your data is permanently deleted or anonymized using secure data disposal standards.

  3. Data Retention: How Long we Keep your information
    We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
    • Active Accounts: Retained throughout the duration of your active relationship with Ptaltrexglobal.
    • Regulatory & Legal Requirements: Transactional records, credit data, and identity records are typically stored for 5 to 7 years following account closure to satisfy international financial compliance and anti-money laundering (AML) laws.
    • Secure Destruction: Once the required retention period expires, your data is permanently deleted or anonymized using secure data disposal standards.
  4. Your Privacy Rights

    Depending on your jurisdiction, you have the right to request access to your personal data, seek corrections, request erasure (where applicable by law), or object to automated decision-making.

    To submit a data access request or inquire about our data practices, contact our Privacy Office at support@ptaltrexglobal.com.

  5. Automated decision-making
    We may use automated processing (including machine-learning or artificial intelligence) to analyse behaviour, assess risk, or make decisions about services. If you would like more information or want to object, please contact us at the details below.
  6. Special Category data and vulnerabilities
    To ensure fair treatment and accessible financial services, we may record indicators of customer vulnerability (such as long-term health conditions, life events, or specific accessibility needs) where identified or disclosed.
  7. Transfers outside Indonesia

    Where we transfer personal data outside Indonesia, we ensure appropriate safeguards are in place to protect your data.